Refund policy

We want you to love your Slide n' Dry. If something isn't right, here's how we'll fix it.

Faulty or damaged items

If your Slide n' Dry arrives damaged or develops a fault, email us at hello@slidendry.com.au with your order number and a photo. We'll replace it or refund you, and we'll cover reasonable return postage. This applies to sale items too. Please let us know as soon as you notice the problem so we can sort it quickly.

Change of mind

If you change your mind, contact us within 14 days of delivery and we'll happily exchange it for another colour. Items must be unused and in their original packaging, and return postage is paid by the customer. Change-of-mind exchanges aren't available on sale items.

Made a mistake with your order?

Email us straight away at hello@slidendry.com.au and we'll do our best to fix it before it ships.

How to return an item

Please email us before sending anything back, and we'll reply with our return address and next steps.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.